Ruins of the Fallen King
Support for our flagship title, available on Browser, Android, iOS, and Steam.
- I lost my character or my progress disappeared.
- Progress is tied to your account, not your device. If you played as a guest without creating an account, progress is stored locally to that browser or device and cannot be recovered if it's cleared. If you had an account and progress is missing, email us with your username and the approximate date you last played.
- I forgot my password or can't log in.
- Email support@ruinsofthefallenking.com from any address with your username in the subject line, and we'll help you regain access.
- How do I report a bug?
- Email us a description of what happened, the platform you were on (Browser, Android, iOS, or Steam), and steps to reproduce it if you can. Screenshots or screen recordings help a lot.
- I made a purchase and didn't receive my items, or I want a refund.
- All purchases are processed by the platform you bought through — Google Play, the Apple App Store, or Steam — not by us directly. Refunds must be requested through that platform's own support flow. If a purchase went through but items didn't appear in-game, contact us with your order/transaction ID and username and we'll investigate.
- How do I delete my account and data?
- Email us with the subject "Delete My Account" and your username. We'll process the request within 30 days. See our Privacy Policy for details.
- Is the game pay-to-win?
- No. Purchases are limited to cosmetics, convenience (like inventory space), and optional currency — never stat advantages that can't also be earned through play.
Contact Us
Email Support
support@ruinsofthefallenking.com
We're a small independent studio and typically respond within 2–3 business days. When contacting us about an account issue, please include your in-game username and the platform you play on (Browser, Android, iOS, or Steam) so we can help faster.